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Minimize Outsourcing Risks – Be An Early Bird!
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Posted On: - 2009-06-21 22:14:24
Businesses across the world have realized the immense potential of offshore outsourcing and have adopted it as one of their core strategies. However, there is still a good amount of skepticism associated with the concept of offshore outsourcing and the potential risks associated with it. But then outsourcing has been proven to be such a powerful profit mechanism that all the risks and security issues associated with it can be handled and mitigated efficiently with appropriate measures.
The potential risks and issues associated with offshore outsourcing are not entirely unjustifiable. Understandably, businesses are concerned about their crucial business data being transferred to the areas of an external service provider located in a foreign country. There can be a number of security issues there and if by chance, the data is lost or gets into the wrong hands, the entire business can suffer huge damages.
This is why it is important to be an early bird and get prepared even before the start of the outsourcing deal. It is always better to analyze the core aspects of the outsourcing project way beforehand and calculate all the risks and insecurities and then make appropriate mitigation strategies.
At present, outsourcing has become more of a necessity rather than a luxury. This is because the global economic calamity and the subsequent recession has driven businesses across the world to cut short their budgets in case they want to sustain their leaning profit margins. The whole corporate world is going through a period of uncertainty and the pressure to perform is immense. In such scenario, businesses are increasingly adopting offshore outsourcing practices to keep their investments low and still get quality deliverables and also conserve cash.
And there again, there is the problem of security. With the recent events happening in the outsourcing industry, be it credit cards thefts or the Satyam saga, the credibility has suffered like nothing else. But the security problem can be solved by estimating things before hand and being prepared for anything that comes down. One of the most common causes of security threats is being late. For example, finding information about the company after signing the outsourcing contract, not participating in vendor assessment process and failure to check on the security parts.
Long term outsourcing deals are even more critical. This is because security management in long term outsourcing relationships are even more complex and requires very high level of contract management, service monitoring and relationship management. And in addition to these skills, information security professionals of the service provider would have to understand and adjust to the security status of the operations that are outsourced.
The security metrics of a business are anyways difficult to understand and identify. And on top of it if you have to conduct a convert investigation in order to make sure everything is fine when the IT operations are in house. Compared to this, think about the complexities when the IT operations are run by an external third party company located in an entirely different offshore location. The complexities would be just too much.
The solution is simple – Be an early bird and adjust to the complexities and design ways to overcome them before they actually come on your head!
Maneet Puri is the managing head of LeXolution IT Services, a renowned IT outsourcing firm based in India. The company specializes in offering a range of administrative and business support functions including
web mining services and
virtual assistance services to companies and organizations across the world